F.A.Q
Frequently asked questions
In Spain, France and most European countries, yes.
In Andorra the chimney of the boiler at least once a year by law, the fire on the floor is not regulated, but it is true that if a fire occurs the responsible for the damage is the user and owner of the flat and there are already many insurances that if you do not have the invoice and certificate of having carried out the maintenance of cleaning of the chimney, against any fire they are not responsible, even if it has been produced by other circumstances.
Depending on its use, a fireplace that is only lit at weekends is not the same as one that is lit every day, but in any case not less than once a year.
Whether it is for a chimney or a boiler, we do not normally provide quotations as we have the services priced.
Most chimneys allow adequate access for cleaning without inconvenience. However, in a small percentage of cases, we may encounter inaccessible areas or damage to the hood or flue. These problems must be addressed to ensure effective cleaning and safety of the installation.
As long as everything is normal within one to two hours.
Sometimes yes, but whenever we can avoid it, we always do the work from the chimney itself, to avoid unnecessary risks. It is always the technician in question who decides whether it is essential to go up the chimney to guarantee a good service.
NO, you will hardly notice that we have been in your home when the service is completed.
Before starting the actual cleaning process, our technicians will have prepared the spaces so that nothing can get dirty.
Our hoovers are specifically designed for this job and are equipped with H12 hepa filters.
No, our technicians will protect you. But what we do ask is that if you have figures or pieces of personal value that are difficult to replace, whenever possible, they should be removed before the arrival of the operators.
We have civil liability insurance.
It is NOT recommended.
The barbecue produces grease from cooking food, which together with the soot from the wood creates a highly flammable residue.
Private houses, and with them their homes, are not usually prepared for this type of cleaning, but we can study each case separately, according to the needs.
YesIf we think of an insurance issue, it is necessary to clean even if it does not light up. They could ask for the current invoice or certification and if they don't have it, they could take advantage of the fact that they are not responsible for the claim, even if it has occurred for other reasons.
YesThe chimney flue is a nesting place for animals such as birds, rats, snakes, etc. Cleaning the chimney can save you a lot of trouble.
YesIf the chimney is not cleaned annually and there is a nest or other blockage that could be produced by the fall of some element of the chimney (bricks or other construction materials) to be lit at the head of a time, smoke could escape into the interior of the house, with the consequent danger of intoxication.
Yesfor your peace of mind and the peace of mind of those around you.
No, on the contrary, heaters do not normally clean the chimney, they usually clean the burner, combustion chamber, etc. but not the flue.
This could be a reason, as having less flue section could cause the smoke to evacuate more slowly and therefore enter part of the interior of the house. However, you could have the finished duct cleaned and the smoke could still enter, so call us and we will try to solve the problem.
Another reason could be the wind buffeting downwards. If this were the reason, it would occur only occasionally.
The smoke comes from a neighbour's chimney and has a communal flue, smoke can pass from one chimney to another due to poor draught, smoke condensation, or occasionally due to wind buffeting.
It could also happen that there are cracks in the ducts connecting one chimney to the other.
