{"id":1532,"date":"2024-08-15T22:22:04","date_gmt":"2024-08-15T22:22:04","guid":{"rendered":"https:\/\/decomantgroup.com\/?page_id=1532"},"modified":"2025-08-21T08:40:57","modified_gmt":"2025-08-21T08:40:57","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/decomantgroup.com\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"
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F.A.Q<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions fr\u00e9quemment pos\u00e9es<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Est-il obligatoire de ramoner la chemin\u00e9e ?<\/span>\n\n \n
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En Espagne, en France et dans la plupart des pays europ\u00e9ens, oui.<\/span>
En Andorre la chemin\u00e9e de la chaudi\u00e8re au moins une fois par an par la loi, le feu \u00e0 l'\u00e9tage n'est pas r\u00e9glement\u00e9, mais il est vrai que si un incendie se produit la responsabilit\u00e9 des dommages est l'utilisateur et le propri\u00e9taire de l'appartement et il y a d\u00e9j\u00e0 beaucoup d'assurances que si vous n'avez pas la facture et le certificat d'avoir effectu\u00e9 l'entretien de nettoyage de la chemin\u00e9e, contre tout incendie ils ne sont pas responsables, m\u00eame si elle a \u00e9t\u00e9 produite par d'autres circonstances.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Quelle est la fr\u00e9quence de nettoyage ?<\/span>\n\n \n
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En fonction de son utilisation, une chemin\u00e9e qui n'est allum\u00e9e que le week-end n'est pas la m\u00eame qu'une chemin\u00e9e qui est allum\u00e9e tous les jours, mais en tout cas pas moins d'une fois par an.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Pouvez-vous fournir un devis pour le nettoyage de la chemin\u00e9e ?<\/span>\n\n \n
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Qu'il s'agisse d'une chemin\u00e9e ou d'une chaudi\u00e8re, nous ne fournissons normalement pas de devis car nous avons d\u00e9j\u00e0 \u00e9tabli le prix des services.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Que faire si ma chemin\u00e9e pr\u00e9sente des zones inaccessibles ou est d\u00e9t\u00e9rior\u00e9e ?<\/span>\n\n \n
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La plupart des chemin\u00e9es permettent un acc\u00e8s ad\u00e9quat pour le nettoyage sans inconv\u00e9nient. Cependant, dans un petit pourcentage de cas, nous pouvons rencontrer des zones inaccessibles ou des dommages \u00e0 la hotte ou au conduit de fum\u00e9e. Ces probl\u00e8mes doivent \u00eatre r\u00e9solus pour garantir un nettoyage efficace et la s\u00e9curit\u00e9 de l'installation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Combien de temps faut-il pour nettoyer une chemin\u00e9e ?<\/span>\n\n \n
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Pour autant que tout soit normal dans un d\u00e9lai d'une \u00e0 deux heures.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Le conduit de chemin\u00e9e doit-il \u00eatre nettoy\u00e9 en montant sur le toit ?<\/span>\n\n \n
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Parfois oui, mais chaque fois que nous pouvons l'\u00e9viter, nous effectuons toujours le travail \u00e0 partir de la chemin\u00e9e elle-m\u00eame, afin d'\u00e9viter les risques inutiles. C'est toujours le technicien en question qui d\u00e9cide s'il est indispensable de monter dans la chemin\u00e9e pour garantir un bon service.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n Se salit-il beaucoup lors du nettoyage ?<\/span>\n\n \n
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NON, vous remarquerez \u00e0 peine que nous sommes venus chez vous une fois le service termin\u00e9.
Avant d'entamer le processus de nettoyage proprement dit, nos techniciens auront pr\u00e9par\u00e9 les espaces de mani\u00e8re \u00e0 ce que rien ne puisse \u00eatre sali.
Nos aspirateurs sont sp\u00e9cialement con\u00e7us pour cette t\u00e2che et sont \u00e9quip\u00e9s de filtres hepa H12.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Faut-il enlever les meubles existants dans la pi\u00e8ce ?<\/span>\n\n \n
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Non, nos techniciens vous prot\u00e9geront. Nous vous demandons cependant, si vous avez des figurines ou des objets de valeur personnelle difficiles \u00e0 remplacer, de les retirer dans la mesure du possible avant l'arriv\u00e9e des op\u00e9rateurs.
Nous disposons d'une assurance responsabilit\u00e9 civile.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Puis-je faire un barbecue dans la chemin\u00e9e ?<\/span>\n\n \n
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Ce n'est PAS recommand\u00e9.<\/strong>
Le barbecue produit de la graisse provenant de la cuisson des aliments, qui, combin\u00e9e \u00e0 la suie du bois, cr\u00e9e un r\u00e9sidu hautement inflammable.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Pouvez-vous d\u00e9graisser ma chemin\u00e9e ?<\/span>\n\n \n
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Les maisons priv\u00e9es, et donc leurs habitations, ne sont g\u00e9n\u00e9ralement pas pr\u00e9par\u00e9es pour ce type de nettoyage, mais nous pouvons \u00e9tudier chaque cas s\u00e9par\u00e9ment, en fonction des besoins.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Je n'utilise pas la chemin\u00e9e, dois-je quand m\u00eame la nettoyer ?<\/span>\n\n \n
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Oui<\/strong>Si nous pensons \u00e0 un probl\u00e8me d'assurance, il est n\u00e9cessaire de nettoyer m\u00eame s'il ne s'allume pas. Ils pourraient demander la facture ou la certification actuelle et, s'ils ne l'ont pas, ils pourraient se pr\u00e9valoir du fait qu'ils ne sont pas responsables du sinistre, m\u00eame s'il a \u00e9t\u00e9 caus\u00e9 par d'autres raisons.
Oui<\/strong>Le conduit de chemin\u00e9e est un lieu de nidification pour les animaux tels que les oiseaux, les rats, les serpents, etc. Le nettoyage de la chemin\u00e9e peut vous \u00e9viter bien des soucis.
Oui<\/strong>Si la chemin\u00e9e n'est pas nettoy\u00e9e annuellement et qu'il y a un nid ou un autre blocage qui pourrait \u00eatre produit par la chute d'un \u00e9l\u00e9ment de la chemin\u00e9e (briques ou autres mat\u00e9riaux de construction) \u00e0 allumer \u00e0 la t\u00eate d'un temps, la fum\u00e9e pourrait s'\u00e9chapper \u00e0 l'int\u00e9rieur de la maison, avec le danger d'intoxication qui s'ensuit.
Oui<\/strong>pour votre tranquillit\u00e9 d'esprit et celle de votre entourage.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Le chauffagiste nettoie-t-il toujours le conduit de la chaudi\u00e8re ?<\/span>\n\n \n
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Non, au contraire, les appareils de chauffage ne nettoient g\u00e9n\u00e9ralement pas la chemin\u00e9e, mais plut\u00f4t le br\u00fbleur, la chambre de combustion, etc. et non le conduit de fum\u00e9e.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n De la fum\u00e9e p\u00e9n\u00e8tre-t-elle dans la maison lorsque la chemin\u00e9e est allum\u00e9e, est-ce parce que le conduit est encrass\u00e9 ?<\/span>\n\n \n
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Cela peut \u00eatre une raison, car le fait d'avoir moins de section de conduit peut faire que la fum\u00e9e s'\u00e9vacue plus lentement et p\u00e9n\u00e8tre donc dans une partie de l'int\u00e9rieur de la maison. Cependant, vous pouvez faire nettoyer le conduit fini et la fum\u00e9e peut encore p\u00e9n\u00e9trer, appelez-nous et nous essaierons de r\u00e9soudre le probl\u00e8me.
Une autre raison pourrait \u00eatre le vent qui souffle vers le bas. Si c'\u00e9tait le cas, cela ne se produirait qu'occasionnellement.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Pourquoi de la fum\u00e9e s'\u00e9chappe-t-elle m\u00eame si la chemin\u00e9e est \u00e9teinte ?<\/span>\n\n \n
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La fum\u00e9e provient de la chemin\u00e9e d'un voisin et d'un conduit commun. La fum\u00e9e peut passer d'une chemin\u00e9e \u00e0 l'autre en raison d'un mauvais tirage, de la condensation de la fum\u00e9e ou, parfois, de l'action du vent.
Il peut \u00e9galement arriver qu'il y ait des fissures dans les conduits reliant une chemin\u00e9e \u00e0 l'autre.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vos soucis sont nos priorit\u00e9s Service 24h\/24, 365 jours par an<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F.A.Q Las preguntas m\u00e1s frecuentes \u00bfEs obligatorio limpiar la chimenea? En Espa\u00f1a, Francia y la mayor\u00eda de pa\u00edses Europeos, s\u00ed.En […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"\nPreguntas frecuentes - Decomant Andorra<\/title>\n<meta name=\"description\" content=\"Encuentra respuestas a las preguntas m\u00e1s frecuentes sobre nuestros servicios en Decomant. \u00a1Te resolvemos todas las dudas!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/decomantgroup.com\/fr\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - Decomant Andorra\" \/>\n<meta property=\"og:description\" content=\"Encuentra respuestas a las preguntas m\u00e1s frecuentes sobre nuestros servicios en Decomant. \u00a1Te resolvemos todas las dudas!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/decomantgroup.com\/fr\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:site_name\" content=\"Decomant Andorra\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/decomantgroup\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T08:40:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/decomantgroup.com\/wp-content\/uploads\/2024\/08\/sq-bg-06.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DecomantGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/decomantgroup.com\/preguntas-frecuentes\/\",\"url\":\"https:\/\/decomantgroup.com\/preguntas-frecuentes\/\",\"name\":\"Preguntas frecuentes - 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